Leverage digital tools to manage reservations, reviews, and bookings, enhancing your online reputation in South Africa’s hospitality market. This online course covers platforms, social media engagement, and analytics. Includes practical exercises and templates.
Target Audience:
Front-of-house staff, managers.
Course Intentions:
Enable staff to use digital platforms to streamline operations and engage guests, boosting online visibility and guest satisfaction in a competitive market.
Outcomes:
- Manage online reservations and reviews to improve guest satisfaction by 10% (Micros Hospitality Tech Connect, 2025).
- Respond to online feedback professionally, enhancing venue reputation.
- Use digital tools to personalize guest experiences (e.g., CRM systems).
- Increase booking conversions through effective digital communication.
- Build a strong online presence through social media engagement.
Certification:
Digital Beyond Cuisine Service Excellence Certificate, recognized in South Africa’s hospitality industry, upon completing all modules, quizzes (80% pass rate), and the capstone project.
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